MICI 2017

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MICI 2017

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Victoria Márquez-Mees
Victoria Márquez-Mees
Director of MICI


During 2017, Latin America and the Caribbean began a slow economic recovery from the negative growth rates seen in 2016, but the rise in unemployment had a direct impact on poverty rates and the development of the middle class. Also, during the year, the region was seriously affected by natural disasters. Hurricanes, earthquakes, landslides, and droughts in several countries affected the populations of the region unevenly. Added to this, there was a rise in the number of environmental and social conflicts linked to investments that seek to close the infrastructure gap.

The IDB Group operates within this framework, financing a significant number of projects in the region through its three institutions: the IDB, IDB Invest, and the MIF. The Group’s portfolio of approvals has grown in recent years to increase support to the countries of the region with emphasis on financing sustainable infrastructure, transportation, energy, water and sanitation, and agribusiness. Co-investments with other international financial institutions, as well as the use of different financial instruments in support of the same project, are now more common, particularly in large-scale and private sector projects.

In close correlation, MICI, the Group’s independent accountability office, managed a total of 26 Complaints in 2017, mainly relating to large infrastructure investments such as the Reventazón Hydroelectric Project in Costa Rica and the Alto Maipo Hydroelectric Project in Chile. In addition, the MICI case portfolio has included operations such as the expansion project of Bogotá’s El Dorado International Airport and the Perimetral Oriental de Bogotá project, both PPP-related operations, as well as complex financing structures that allowed for the collaborative management of Complaints with other sister organizations.

In order to address these new structures and contexts, MICI has dedicated time and effort to consolidation, from the formation of a solid team of professionals characterized by diversity and a multidisciplinary approach, to the systematization of processes and the interpretive analysis of our policy to provide certainty and consistency in our response, as well as the search for new opportunities and vehicles for the promotion of access to the Mechanism.

The 2017 report demonstrates the solid work of MICI’s team members, as reflected in the following outcomes: the achievement of an agreement in support of the territorial security of Amazonian peoples in Peru; the leveling of the playing field in terms of language and the establishment of effective communication channels for the meaningful participation of Haitian farmers in a dialogue process; the presentation of the results of three investigations, the findings of which have made it possible to identify weaknesses in compliance with the Group’s operational policies and thus to propose corrective measures; participation in forums, workshops, and information sessions in different countries of the region and the world, and the many individual and group meetings with all the different stakeholders involved in our processes.

At the end of the year, challenges remain, but I believe that on key issues the IDB Group now has a robust, responsive, rigorous, and committed mechanism in place. I am proud of what the team has achieved, and we are ready to introduce new initiatives in 2018 to increase the impact of our work on the Group and, undoubtedly, on communities in Latin America and the Caribbean.

We invite you to review this summary of our work in 2017, and we are always available to discuss MICI’s activities in greater depth.


Victoria Márquez-Mees



2017 was a year of consolidation for MICI on several fronts: the solidification of a team; the structuring of agreements at the Consultation Phase, the presentation of three research reports, and the opening of two new investigations; the development of the first action plans by Management as a result of recommendations made by MICI in its reports; intense activity in promoting access; and continued efforts to foster greater transparency and efficiency in our operation.
Here are some of the highlights:


2017 Complaints by Country of Origin

2017 Individual Case Management:
By type of complainant and representation

By type of complainant and representation

Individual Case Management 2017: By type of harm alleged

What type of harm is alleged?
The harm alleged in the complaints managed focused primarily on living conditions (28%), property (19%), and, as a third priority, the environment (18%).

By alleged type of damage

Operations on which Complaints are based
During 2017, MICI managed 25 complaints linked to IDB operations: 15 related to public sector projects and 10 related to private sector projects originated and approved by the IDB Board of Executive Directors prior to the merge-out and currently managed by IDB Invest, as well as 1 complaint related to a project financed directly by IDB Invest.

What sectors do they come from?
The complaints pertaining to the IDB relate primarily to energy projects (32%), transportation (20%), and urban development and housing (20%). We also found that 12 (46%) of them focus on 4 specific projects (two energy projects and two urban development and housing projects).
In the case of the IDB Invest complaint, the project relates to the wood, pulp, and paper sector.

2017 Individual Case Management:
Projects involved by sector type*

Projects involved by sector type

2017 Individual Case Management:
What financial instruments have been used to support the projects?

Los instrumentos de financiamiento utilizados

2017 Individual Case Management:
Categorization of Operations by Impact

What environmental category are they in?
Regarding the environmental category: 15 Complaints referred to category A operations (63%) due to the environmental and social impact that would be generated; 8 category B (33%), and 1 category C (4%). Two complaints have been excluded from this analysis because they have not been categorized.

Categorización por su impacto


The 2017 complaints portfolio included 11 complaints that were carried over from the previous year and 15 new complaints received during the year. At the end of the year, 15 had been closed, and 11 remained active for continued processing in 2018. The largest proportion of complaints (73%) were closed at the registration stage.

The MICI process has four main stages: Registration, Eligibility, Consultation and Compliance Review. The complaints received can go through one or more of these stages in the same year, according to the outcomes of the process.


Reception and initial review of the complaint.

Analysis of Complaint to determine whether it is admissible for a MICI process.
Consultation Phase

A flexible and voluntary process, mediated by MICI to address the complainants’ concerns.
Compliance Review Phase

An internal investigation to determine whether the IDB complied with the Relevant Operational Policies in case it did not, if that has caused harm to the complainants.

Individual Case Management
in 2017

In 2017, MICI handled a total of 26 Complaints: 25 related to IDB operations, and one related to IDB Invest. This was the first time MICI has received a complaint in connection with an IDB Invest-financed operation since it began providing services to the IDB Group’s private arm in January 2016.

Productive Infrastructure Program – Request II
Alto Maipo Hydroelectric Power Project
Reventazón Hydroelectric Power Project (PHR) - Request III

Multiphase Program for the Rehabilitation of Sections of the Tourism Corridor of the PPP

Mario Covas Rodoanel Project - Northern Section - Request V

Tietê Várzeas Program - Request IV

Perimetral Oriental de Bogotá Public Private Partnership

Alto Maipo Hydroelectric Power Project - Request II

Grupo Corporativo Papelera S.A. de C.V.

Tietê Várzeas Program - Request V

Protection and Recovery of Cultural Heritage Assets Program
Reventazón Hydroelectric Power Project (PHR) - Request IV

Establishing Cadastral Registry & Strengthening Legal Certainty Protected Areas

Reventazón Hydroelectric Power Project (PHR) - Request V

São José dos Campos Urban Structuring Program

Multiphase Development Infrastructure Program: Support Production in Entre Ríos–Phase I
Low-Income Neighborhood Improvement Program – Habitar
São José dos Campos Urban Structuring Program
Mareña Renewables Wind Project

El Dorado International Airport
Drainage in the Municipios of La Paz and El Alto

Rural Land Titling & Registration Project in Peru - Third Phase (PTRT-3)

Downtown Redevelopment, Modernization of Metropolitan Public Transport, and Government Offices - Request II

Tietê Várzea Program
Reventazón Hydroelectric
Power Project

Reventazón Hydroelectric Power Project (PHR) – Request II


At the end of 2017, MICI was able to consolidate a team that includes a combination of permanent staff and consultants, diverse in their gender, nationality, and area of expertise. offering internship opportunities as well. Likewise, the first generation of the External Consultative Group (GCE for its acronym in spanish) was established with prominent professional advisers from various sectors, who contribute their expertise on a pro-bono basis. On the other hand, the MICI maintained a proactive relationship with peer mechanisms, marked by mutual collaboration and learning.


As a fundamental part of the effective exercise of its mandate, MICI has developed a proactive and productive relationship with its internal and external audiences. In 2017, it consolidated its presence as a committed partner in various forums relevant to sustainable development financing and accountability.Individually and in collaboration with other mechanisms, MICI reached out to a wide audience through events in a total of eight countries.

Outreach impact by afiliation and number of participants


The reason for MICI’s existence is, unquestionably, aligned with the IDB Group’s mission to improve the lives of the people of the LAC region by serving the affected communities that access the Mechanism. This being said, MICI’s experience should also be used to generate knowledge within the Group and promote its use in the design and oversight of future operations. That is why, in 2018, MICI is adding an Institutional Reflections program to its efforts, using technical notes to share the experience gained from eight years of complaint management. In 2018, we will also work intensively on relationships with internal and external actors to promote a better understanding of the Mechanism’s work, and of the results and outputs it brings to the IDB Group and development financing.


Independent Consultation and Investigation Mechanism

To send a complaint:
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Phone: +1 (202) 623 3952
Fax: +1 (202) 312 4057

Dirección postal: 1300 New York Ave., N.W. Washington D.C. USA 20577